Karijya - Personal Errand & Lifestyle Concierge
At Karijya, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, process, and safeguard your data when you use our personal errand and lifestyle concierge services. We adhere to the highest standards of data protection and comply with applicable privacy regulations, including the General Data Protection Regulation (GDPR).
We collect various types of information to provide you with exceptional concierge services and improve your experience with Karijya.
Name, email address, phone number, billing address, and payment information necessary for service delivery and communication.
Your lifestyle preferences, service requests, scheduling information, and specific requirements for personalized assistance.
Information about how you interact with our platform, including device information, IP address, browser type, and usage patterns.
Records of our communications with you, including emails, chat logs, and phone call summaries for service improvement.
Your information enables us to deliver personalized concierge services and maintain the highest quality of assistance. We use your data for the following purposes:
We are fully committed to GDPR compliance and have implemented comprehensive measures to protect your rights as a data subject. Our data processing activities are based on legitimate legal grounds, and we maintain detailed records of all processing activities to ensure transparency and accountability.
Under GDPR and other applicable privacy laws, you have several important rights regarding your personal data:
Request copies of your personal data and information about how we process it.
Request correction of inaccurate or incomplete personal information.
Request deletion of your personal data under certain circumstances.
Request limitation of how we process your personal data.
Receive your personal data in a structured, machine-readable format.
Object to processing of your personal data for specific purposes.
We implement robust security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security framework includes encryption of sensitive data, secure server infrastructure, regular security audits, access controls, and employee training on data protection best practices. We continuously monitor and update our security measures to address emerging threats and maintain the highest level of data protection.
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. When personal data is no longer needed, we securely delete or anonymize it according to our data retention schedule and applicable legal requirements.
We may work with trusted third-party service providers to deliver our concierge services effectively. These partners are carefully selected and contractually bound to maintain the same high standards of data protection. We ensure that any data sharing is limited to what is necessary for service delivery and that all third parties comply with applicable privacy regulations.
If we transfer your personal data outside your country of residence, we ensure appropriate safeguards are in place to protect your information. These safeguards may include adequacy decisions, standard contractual clauses, or other legally recognized transfer mechanisms that provide equivalent protection to your data.
We may update this Privacy Policy periodically to reflect changes in our practices, services, or applicable laws. We will notify you of any material changes through our platform or via email, and the updated policy will be effective from the date of publication. We encourage you to review this Privacy Policy regularly to stay informed about how we protect your information.
This Privacy Policy was last updated on January 2024 and is effective immediately.